Contact Types

The table below describes the types of customer contacts involved in SoftwareOne Cloud Managed Services.

Contact Type	Contact Description
Contract owner	Provide legally binding notices under the agreement, including but not limited to contract change notices Authorized to raise incidents and service requests
IT administrator	Authorized to raise incidents and service requests Is the main technical contact for SoftwareOne cloud support IT administrator contacts are provisioned with access to pyracloud cloud management module
IT support	Authorized to raise incidents on behalf of users within the environment Contact type is not able to raise service requests
Billing administrator	Authorized to raise billing query service requests through cloud support online Billing Administrator will raise request for purchase/ removal of hours for Operations on Demand Billing contacts are provisioned with access to pyracloud cloud management module