Definitions
"Cloud Account" means a Microsoft Azure subscription. It is a billing and management container for cloud resources.
"Cloud Management Portal" means the online IT Service Management portal for Customer to raise Incidents and Service Requests, view Service reporting and access Service documentation.
"Cloud Platform" means the Microsoft Azure cloud platform.
"Cloud Provider" means Microsoft.
"Cloud Provider Spend Anomaly Controls" means the Microsoft Azure Spend and Fraud API.
"Cloud Provider Support" means Microsoft Premier Support for Partners.
"Cloud Service" means a First-Party Microsoft Azure Platform Service. It is a cloud computing service that is directly developed, owned, and operated by Microsoft as part of its Azure cloud platform.
"Cost Optimization Feature" means the Cost Optimization Dashboard within SoftwareOne’s Client Portal.
“Incident” means an unplanned disruption or degradation of a Cloud Service.
"Service Request" means:
(a) a request for information related to how-to scenarios and other general requests for information about the Cloud Platform, limited to where there is publicly available information provided by the Cloud Provider, or
(b) a request to change the configuration of the Cloud Managed Service, limited to the configuration options defined in the Operations Definition.
"Spend Management and Cost Optimization Platform" means SoftwareOne’s Client Portal.
"Spend Management Feature" means the Spend Management Dashboard within SoftwareOne’s Client Portal.
"Backup Software" means Commvault Metallic. It consists of management software, an API and agents that are deployed to in-scope virtual machines.
"CMS Tags" means cloud resource tags deployed by SoftwareOne to in-scope cloud resources. Customer changes the value of each tag to configure the Core Service modules.
"Cost Optimization Feature" means the Cost Optimization Dashboard within SoftwareOne’s Client Portal.
"Governance and Compliance Standards" means the application of the Azure Security Benchmark and (optionally) ISO 27001:2013 Regulatory Compliance Initiatives using Azure Policy definitions.
"Monitoring Software" means Zoho Manage Engine Site 24 x 7. It consists of management software, an API and agents used on monitor to the performance of supported cloud resources.
"Operations Definition" means an online document available via the Cloud Management Portal that contains service configuration options selected by Customer during service onboarding. It includes details of which Cloud Accounts have been assigned to which Service Tier as well as the configuration of the Patch Management, Backup Management, Infrastructure Monitoring, Governance and Compliance, Spend Management and Cost Optimization Core Service Modules. The Operations Definition contains a single set of configurations which will be applied to all in-scope Cloud Account(s). The Operations Definition can be changed by raising a Service Request.
"Patch Software" means Zoho Endpoint Central. It consists of management software and agents that are deployed to in-scope virtual machines.
"Right-Costing" means Azure Hybrid Use Benefit, Reserved Instances, Dev/Test offer (EA subscriptions only), Bring Your Own License.
"Right-Sizing" means Cross-Region Optimization, Instance Modernization, Orphaned Resources and Resource On/Off Automation.